Terms of Use and Sale

Rally brings products from independent makers to customers through scheduled group purchases (“Group Buys”). These terms govern use of this website and purchases from Thunderbird Technology Limited through the PB-fulfilled Group Buys identified on the site. “Rally”, “we”, “us” and “our” mean Thunderbird Technology Limited. “PledgeBox” in descriptions of Rally's selling and fulfillment service is a brand reference; the contracting seller for these purchases is Thunderbird Technology Limited.

A Creator develops or supplies a product. For these Group Buys, your purchase is from us. We collect payment, arrange supply and delivery, and handle order support. You do not have to resolve a consumer claim directly with a Creator.

Your order confirmation records the product, selected items, Batch, price, destination, shipping arrangements and applicable terms. Mandatory consumer rights prevail over conflicting wording anywhere on this website.

You may browse public pages, select products and pay as a guest without registering an account. An account is required to use account features, such as saving Projects and adding orders to My Orders. Guest orders can be viewed through the order access link sent to the checkout email. Keep your contact and delivery information accurate and, if you use an account, protect your login credentials. Contact us if you suspect unauthorized access. You must have legal capacity to enter into the purchase; where required, a parent or guardian must make the purchase.

Do not misuse the website, access another person's account, interfere with security, submit unlawful material, impersonate another person, or use automated activity that disrupts the service. We may take proportionate action to investigate or restrict misuse. Account restrictions do not extinguish existing order, refund or statutory obligations.

A Project describes a product. A Batch is a scheduled sales and fulfillment cycle for that Project. A finished product design does not mean stock for the current Batch is ready for immediate dispatch. Read the product's specifications, compatibility, included items, limitations, current production stage and shipping information before ordering.

The Group Buy price shown for your selected item applies from the first purchase in the Batch; it is not a promise of a further discount if more people join. Saving a Project is not an order or a payment. We do not represent purchases as investments, securities, donations or rights to profits.

Sales end at the displayed deadline, or earlier if all available items in the Batch sell out. Each accepted order remains associated with the Batch purchased; a later Batch does not replace or amend that order.

Select your destination and review the selected products, quantities, total payable, shipping charges, applicable taxes and delivery information before pressing the payment button. Orders are charged in US dollars and processed through Stripe. We do not store complete card numbers or security codes.

We accept your order when our system verifies successful payment and records a valid order. A payment authorization, pending payment or checkout attempt alone is not acceptance. We send an order confirmation separately; delivery of that email is not a condition of acceptance.

If a payment is collected but we cannot accept the order, we will refund the amount collected. A payment completed after the Batch deadline will not join that Batch and will be refunded in full. We keep payment and refund records so that pending, failed and completed transactions can be distinguished.

Before the Batch closes, you may use My Orders to cancel all or part of your order or change items within the available selection. We show any additional payment or refund before you confirm a change. An unsuccessful additional purchase does not cancel your previously confirmed items.

Once a cancellation is accepted, the cancelled items will not be shipped. A refund still being processed does not reinstate the cancelled items; we remain responsible for completing it.

After the Batch closes, ordinary self-service item changes and our voluntary pre-close cancellation facility end. This does not restrict any cancellation, withdrawal, refund or remedy available under applicable law, including the rights described in our Returns and Refunds Policy.

We may proceed with fulfillment or cancel the Batch. If we cancel it, we refund all amounts paid for its unfulfilled, cancelled orders, including product charges, shipping and prepaid taxes, less any amounts already refunded. You do not need to submit a separate claim for every item.

We distinguish estimated dispatch from estimated arrival and publish material schedule changes as an Update on the affected Batch rather than silently editing the original published estimate.

Available destinations, shipping costs and the current dispatch estimate appear before payment. We accept orders only for destinations for which we can provide the published delivery and prepaid-duty (DDP) arrangement. For accepted orders covered by that arrangement, the amount you pay is the product price plus the displayed shipping charge; import charges are not itemised separately and, absent a carrier error, should not be requested again on delivery. If a carrier requests such a payment, contact us so we can resolve it.

Check your shipping address carefully. We notify you before the address locks and, where the stated 48-hour address-confirmation window applies, remind you again with 24 hours remaining. Once locked, contact support; a correction depends on whether dispatch has already occurred.

Creator-to-warehouse transport is not dispatch to you. Your tracking relates to the parcel sent to your destination. Contact us about loss, damage or a parcel marked delivered that you have not received.

Except where required by applicable law, we do not offer change-of-mind returns after delivery. This does not change the pre-close order cancellation described above. Our Returns and Refunds policy forms part of these terms and explains eligible statutory withdrawal periods (including for EU, UK, Japan and South Korea deliveries), the defect-replacement service, and how a return is arranged.

For an item genuinely made to your individual specifications or clearly personalised for you, a statutory change-of-mind withdrawal exception may apply; we identify any such exception and the relevant customisation before you pay. Choosing standard colours, models or bundles does not by itself make an item personally customised.

You retain ownership of content you submit. You give us a non-exclusive licence to host, display, format and translate that content only as needed to operate the relevant community and support service, subject to your privacy rights.

Do not post other people's private information, infringing material, deceptive endorsements, threats or unlawful content. We may moderate content and provide a way to challenge a moderation decision. Contact support for rights complaints, identifying the relevant content and your concern.

Our Privacy Policy explains how personal information is handled. We send necessary account, order, delivery and support communications. Optional promotional communications and non-essential tracking are handled separately according to your choices. Agreeing to these terms is not consent to all marketing or cookies.

We are responsible for our obligations as the seller under these terms and applicable law. Nothing here excludes liability that cannot lawfully be excluded, including applicable product-safety and consumer obligations.

Please contact support first so we can investigate a problem. This does not prevent you from contacting a regulator, using an available dispute-resolution procedure, or bringing a claim in a competent court.

We will publish the effective date of revised terms. A change does not retrospectively remove rights under an existing order. Contact us using the details at the top of this page.