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United Kingdom: where UK distance-selling cancellation rights apply, you may cancel without giving a reason by telling us within 14 days after receiving your goods, then send them back within a further 14 days. We refund the price and the cost of our least expensive standard delivery option within 14 days after we receive the goods or evidence that you sent them back, whichever is earlier. Japan: our stated commercial policy is no voluntary change-of-mind returns after delivery, subject to mandatory law. Where the required return terms were not properly displayed for an internet order and the statutory default applies, withdrawal may be available within eight days after delivery. South Korea: where the Act on Consumer Protection in Electronic Commerce applies, you may generally withdraw within seven days of receiving the required contract document, or from later receipt of the goods. Goods that differ from the advertised content have separate withdrawal rules. 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Tracking appears here once PledgeBox creates a package.","deliveredAt":"Delivered","lastEvent":"Last carrier update","noEvent":"No carrier update yet","status":{"pending":"Awaiting pickup","in_transit":"In transit","delivered":"Delivered","exception":"Exception — PledgeBox is following up"}},"batch":{"heading":"Batch","closes":"Closes","expectedShip":"Expected shipping {month}"},"refundTruth":{"heading":"Refund status","ruleLead":"Confirmed removal:","rule":"a removed item no longer enters purchasing or fulfilment, and the remaining items stay effective. A refund that is pending or has failed stays a separate record that PledgeBox keeps handling; it does not restore the removed item, and your order history is kept.","none":"No refund has been started on this order.","unavailable":"We could not read this order's refunds. This does not mean there are none.","pendingRefund":"A refund is due for this change and has not been created yet.","retryOf":"A retry of an earlier attempt; the earlier attempt is kept.","failed":"The provider reported a failure: {reason}","origin":{"self_cancel":"You removed items","post_close_auto":"Paid after the Batch closed","batch_cancel":"PledgeBox cancelled the Batch","manual":"Handled by PledgeBox","case":"From a Support Case","swap_difference":"Swap difference","address_difference":"Address change difference"}}},"amend":{"dialog":{"cancel":"Cancel","currentLine":"Current line: {name} × {quantity}","bundleIsAUnit":"This is a combination SKU and moves as one whole set — its components cannot be changed or removed separately.","offeringLabel":"Product","offeringPlaceholder":"Select a product","noOfferings":"No other product in this Batch is on sale right now.","offeringsUnavailable":"We could not read this Batch's products. Nothing has been changed — try again shortly.","quantityLabel":"Quantity","removeQuantityLabel":"Quantity to remove","removesWholeLine":"This removes the whole line from the order.","deltaHeading":"Product difference","pickToSeeDelta":"Choose a product above to see what this change costs or refunds.","deltaNote":"Shipping for this change are confirmed by PledgeBox when you submit; they are never assumed to be zero.","direction":{"add":{"charge":"Add-on payment: you pay for the extra items at the price this Batch fixed. 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Your original order and the items you already paid for are unaffected while we check.","failedTitle":"This add-on payment did not go through","failedBody":"Only this change was cancelled. Your original order, its items and their reserved stock are unchanged, and you can try this change again before the Batch closes.","failedBodyWithReason":"{reason} Only this change was cancelled — your original order and its items are unchanged.","declined":"The card was declined. Nothing was charged for this change.","unresolved":"We could not confirm this payment yet. Do not pay again — this block updates itself.","localFailed":"The local test payment could not be completed.","noForm":"The payment form is not available for this change. Nothing has been charged."},"address":{"title":"Change delivery address","description":"You can change your address until this Batch’s address-lock deadline.","differenceRule":"Changing the destination can change shipping. 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Do not repeat it — open this order again in a moment to see where it stands.","generic":"We could not apply this change. Nothing has been charged and your order is unchanged.","addressGeneric":"We could not change this address. Nothing has been charged and the delivery address is unchanged."}},"cases":{"type":{"defect":"Manufacturing defect","logistics":"Package not received"},"typeTitle":{"defect":"Suspected manufacturing defect","logistics":"Package not received or missing"},"status":{"pending_pb":"Waiting for PledgeBox","investigating":"Investigating","completed":"Completed","reopened":"Reopened"},"roles":{"backer":"Buyer","pb":"PledgeBox Support","creator":"Creator"},"decision":{"replacement":"Replacement approved","refund":"Refund decided","not_defect":"Not a manufacturing defect","guide_to_discussion":"Answered in the Project discussion","completed":"Case completed","reopened":"Case reopened"},"replacement":{"awaiting_creator":"Waiting for the Creator to supply a new unit","received_by_pb":"PledgeBox has received the new unit","shipped_to_backer":"Shipped to you","delivered":"Delivered"},"attachments":{"label":"Photos or video","description":"Images up to {imageLimit}, video up to {videoLimit}. 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There is no repair service, and damage from use is not covered. A first report must be filed within {days} calendar days of the carrier recording delivery.","logistics":"Report a parcel that never arrived, including one the carrier has marked as delivered. There is no filing deadline for this, and no automatic refund or reshipment — PledgeBox handles each one.","defectParticipants":"This thread is shared with PledgeBox and with the Creator, who can answer technical questions. PledgeBox decides the outcome.","logisticsParticipants":"This thread is shared with PledgeBox only. The Creator cannot see it and does not take part.","deadline":"Reports on this order close at","deadlinePassed":"Our reading of this order's delivery record puts it past the reporting window. You can still submit — PledgeBox has the delivery record for each parcel and decides.","notDeliveredYet":"We have no carrier delivery record for this order yet. You can still submit — PledgeBox has the full record and decides."},"item":{"label":"Which item is affected","description":"A defect report is about one purchased item.","none":"This order has no items left to report."},"description":{"label":"What is wrong","helpDefect":"Describe what the product does and does not do. You do not need to work out the cause — that is our job.","helpLogistics":"Tell us what tracking shows, when you last checked, and where the carrier says it was left."},"submit":"Open Case","submitting":"Opening Case…","cancel":"Back to the order","privacy":"Attachments and messages are visible only to participants.","errors":{"summary":"This Case could not be opened. Check the fields marked below — nothing you wrote has been lost.","descriptionRequired":"Describe the problem so we know what to look at.","itemRequired":"Choose the item this report is about."},"failure":{"windowClosed":{"title":"The reporting window for this item has closed","bodyPrefix":"A first manufacturing-defect report has to be filed within seven calendar days of the carrier recording delivery, and that window closed on","bodySuffix":"The deadline limits when a report can be opened, not how long a Case already open takes to resolve.","bodyNoDate":"A first manufacturing-defect report has to be filed within seven calendar days of the carrier recording delivery, and that window has closed. 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Sign in with the account that placed it."},"notFound":{"title":"We could not find this order","body":"It may belong to another account, or the item may no longer be on the order."},"invalid":{"title":"This Case could not be opened","body":"Something in the form was refused. Check the item and the description, then try again."},"generic":{"title":"This Case could not be opened","body":"This is on our side. Nothing has been submitted and what you wrote is still here — try again in a moment."}}},"list":{"eyebrow":"Buyer account","title":"Support Cases","description":"Every Case you have opened, across all your orders. Each one is a private thread with PledgeBox.","loadingTitle":"Loading your Cases","errorTitle":"We could not load your Cases","errorBody":"This is on our side. 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It is still here — try again in a moment.","unknown":"We did not get an answer, so we cannot say whether your reply was sent. Reload this Case before writing it again.","sent":"Your reply has been added to this Case."},"sidebar":{"participants":{"heading":"Participants","defectNote":"Visible only to participants.","logisticsNote":"Visible only to participants."},"resolution":{"heading":"Resolution rules","replacement":"Replacement covers manufacturing defects: the Creator supplies a new unit free of charge and PledgeBox ships it to you, covering shipping.","noRepair":"There is no repair service, and problems caused by use are not covered by free replacement.","keepOldUnit":"You keep the original item. Returning it is never a condition of a replacement.","pbDecides":"PledgeBox confirms the resolution.","refund":"If a replacement is unavailable, PledgeBox reviews the refund. Track its progress in your order."},"decisions":{"heading":"Decisions","empty":"PledgeBox has not recorded a decision on this Case yet."},"replacement":{"heading":"Replacement","quantity":"{quantity} unit(s)","supply":"Creator shipment: {carrier} {tracking}","note":"The Creator supplies the replacement; PledgeBox ships it to you."}}}},"inbox":{"eyebrow":"Buyer account","title":"Messages","description":"Order, delivery and Case notifications for this account.","unread":"{count} unread","unreadUnknown":"Unread count not available","unreadRow":"Unread","readRow":"Read","filter":{"label":"Filter messages","all":"All","unread":"Unread"},"loadingTitle":"Loading your messages","errorTitle":"We could not load your messages","errorBody":"This is on our side. Nothing has been missed — try again in a moment.","retry":"Try again","emptyTitle":"No messages yet","emptyBody":"Order, delivery and support notifications will appear here.","emptyUnreadTitle":"Nothing unread","emptyUnreadBody":"Every message on this account has been read.","exploreAction":"Explore Projects","markFailed":"We could not mark that message as read, so it is still shown as unread. Nothing else has changed.","emailNote":"Emails point back here. 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Parcel tracking is available after dispatch, through delivery."}},"detailsHeading":"The details behind each step"},"groupBuying":{"eyebrow":"Rally by PledgeBox","title":"How Group Buying works","lede":"Discover finished products from independent Creators, join a time-bound Group Buy, and follow your order through delivery.","sections":{"what":{"heading":"One Project, one Batch at a time","body":"A Project can run several Batches over time, but only one is on sale at any moment. Each Batch has its own products, prices, shipping destinations, deadline and expected shipping date, and your order belongs to the Batch you actually bought in.","detail":"For current PB-fulfilled Group Buys, you buy from PledgeBox. The Creator makes the product; PledgeBox collects payment, coordinates supply and delivery, and handles support."},"select":{"heading":"Choosing what to buy","body":"Pick single SKUs, combination SKUs, or both, and set a quantity for each. 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Nothing is reserved permanently before that, a clearly failed payment leaves any order you already had untouched, and a result we cannot yet read is shown as pending rather than guessed either way."},"close":{"heading":"When a Batch closes","body":"A Batch stops taking orders when its published deadline passes, or when every limited SKU in it has sold out — whichever happens first. There is no grace period afterwards, and the deadline is never extended.","detail":"Whether your order belongs to the Batch is decided by the time the payment provider recorded it as successful. A payment that succeeded before the deadline counts even if we hear about it late; a payment that succeeds after the deadline does not join the Batch and is refunded in full to the original payment method."},"outcomes":{"heading":"What happens after it closes","body":"Closing stops new orders and fixes the products and quantities. 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If your Batch is cancelled, you receive a full refund."},"community":{"title":"Your voice belongs here","body":"Talk directly with makers, share ideas, and follow open discussions and updates."}},"login":{"error":"That email and password don't match. Check them and try again, or reset your password.","success":"You're logged in.","eyebrow":"Welcome back","heroTitle":"Every Group Buy, from checkout to delivery.","heroBody":"Your Rally account keeps each order, its Batch and its shipment in one place.","savedTitle":"Saved Projects","savedBody":"Follow a Project across its future Batches.","termsTitle":"Clear terms","termsBody":"Batch dates, payments and refunds stay visible.","title":"Log in to Rally","description":"Use your email and password to open Your Rally.","email":"Email","password":"Password","passwordPlaceholder":"Your Rally password","submit":"Log in","forgot":"Forgot your password?","newAccount":"New to Rally?","register":"Create an account","showPassword":"Show password","hidePassword":"Hide password"},"register":{"error":"We couldn't create your account with those details. Check your email address and password and try again. If you already have a Rally account, log in instead.","success":"Your account is ready. You're logged in.","eyebrow":"Group Buying","heroTitle":"Original products. 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Try again or use email.","callback":{"title":"Finishing sign-in","working":"PledgeBox is securely linking your account…","cancelledTitle":"Sign-in cancelled","cancelled":"The provider did not make any changes to your Rally account.","errorTitle":"We couldn't finish sign-in","error":"Return to log in and try again. No Rally account was created by this attempt.","back":"Back to log in"}},"reset":{"title":"Reset your password","description":"This resets the PledgeBox password for an email-and-password account. Google or Facebook passwords must be changed with those providers.","email":"Email","emailInvalid":"Enter a valid email address.","submit":"Send reset link","sent":"If an account exists for that email, we've sent a reset link. It expires in 1 hour.","setTitle":"Set a new password","scope":"This changes only your PledgeBox password. 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Check availability and try again.","stale":"The order or quote changed. Review the updated costs again.","submitFailed":"We could not confirm the result. Check order activity before retrying.","resultRule":"Additional payment must succeed before a change takes effect. Refunds show their actual processing status.","close":"Close","confirmCancel":"Confirm cancellation","confirm":"Confirm change","review":"Review costs","paymentModeMismatch":"This order belongs to a different payment mode. Create a new test order to try changes."},"projectUx":{"from":"From","by":"Created by {name}","backers":"{count, plural, one {# paid buyer in this Batch} other {# paid buyers in this Batch}}","paidBackersInBatch":"{count, plural, one {buyer} other {buyers}}","remainingOfCap":"{available} / {total} units left","lessThanMinute":"Less than 1 minute","orderBy":"Order by","remaining":"remaining","previousRounds":"{count, plural, one {# previous round} other {# previous rounds}}","buyerAssuranceLink":"Delivery & refunds","marketPriceLabel":"Market price","saveLabel":"Save","gallery":"Product gallery","mediaItem":"View media {number}","previousMedia":"Previous media","nextMedia":"Next media","video":"Video","upcoming":"Opens soon","unavailable":"Ordering unavailable","refreshing":"Checking availability…","previewOnly":"Preview — ordering disabled","selectProducts":"Choose products","selectionDescription":"Choose products and quantities. 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A clear path to delivery.","termsLinkIntro":"Before you join, read the","termsLink":"returns and refund rules.","projects":"Projects","projectsEmpty":"No projects in this category yet.","catalogError":"We could not load all Projects","title":"Discover something original.","body":"Join a scheduled Group Buy from independent makers, with fulfillment managed by PledgeBox.","featured":"Featured Projects","empty":"No featured projects in this category yet.","values":"Why Rally","value1":"Unique hardware, less waiting","body1":"Discover independent designs through scheduled Batches with visible shipping plans.","value2":"Shipping or your money back","body2":"PledgeBox manages fulfillment. When a Batch is cancelled under the published rules, the full order is refunded, including shipping.","value3":"A community around the product","body3":"Ask questions, hear from the makers, and follow official Updates together."},"security":{"title":"Login & Security","verified":"Verified","unverified":"Not verified","verify":"Send verification email","email":"Email address","newEmail":"New email address","changeEmail":"Verify a new email","emailNote":"Your login email changes only after you verify the new address.","currentPassword":"Current password","newPassword":"New password","confirmPassword":"Confirm new password","changePassword":"Change password","mismatch":"Passwords do not match.","sent":"Check your inbox for the verification link.","saved":"Password changed. Other sessions have been signed out.","error":"The request could not be completed. Check your details and try again.","invalidCurrent":"The current password you entered is incorrect.","emailChangeSent":"Check the new address's inbox for the confirmation link. Your login email changes once you follow it.","working":"Working…","required":"This field is required.","passwordRules":"Use 12–72 characters for your new password.","invalidEmail":"Enter a valid email address.","checkFields":"Check the highlighted fields.","verificationFailed":"The verification email could not be sent. Please try again.","verificationSent":"Verification email sent. Check your inbox and spam folder."},"addressBook":{"save":"Save to address book","default":"Use as default for future orders","saved":"Address saved.","error":"Could not save the address. Check the details and try again.","note":"Saving is optional and does not change any existing order.","title":"Addresses","description":"Saved addresses are offered at checkout for the matching country or region. Changes here do not change existing orders.","defaultBadge":"Default","edit":"Edit","setDefault":"Set default","remove":"Remove","add":"Add address","empty":"No saved addresses yet","country":"Country / region *","cancel":"Cancel","list":"Saved addresses","required":"Complete every required address field before saving.","defaultError":"Could not update the default address.","removeError":"We couldn’t remove this address. Try again.","removing":"Removing…","saving":"Saving…","syncOption":"Update the selected saved address instead of adding a new entry","sync":"Update saved address","manual":"Enter an address manually","checkoutNote":"Choosing default or syncing this address saves it when you continue. You can also save it separately now.","emptyDescription":"Add a delivery address now, or add one at checkout when you join a Group Buy.","loading":"Loading addresses","countryPlaceholder":"Select a country or region","saveAddress":"Save address","region":"State / region","postalCode":"Postal code","line1":"Street address","line2":"Apartment, suite, unit","city":"City","recipientName":"Recipient name","addressLabel":"Address {index} of {total}: {name}, {line}","removeLabel":"Remove address: {name}, {line}"},"identity":{"errors":{"invalidCredentials":"That email and password don't match. Check them and try again, or reset your password.","accountBlocked":"This account has been suspended by PledgeBox. Write to {supportEmail} if you think that's a mistake.","conflict":"This email is linked to a different PledgeBox account than the one you signed in with. Write to {supportEmail} and we'll sort it out.","emailRegistered":"An account with this email already exists. Log in instead, or reset your password if you've forgotten it.","validationFailed":"Use a password of at least 12 and at most 72 characters.","invalidToken":"This link isn't valid. Request a new one and use the most recent email.","expiredToken":"This link has expired. Request a new one.","rateLimited":"Too many attempts in a short time. Wait a minute and try again.","unavailable":"We couldn't reach the account service just now. Nothing was changed — try again in a moment.","socialUnavailable":"That sign-in provider is not available right now. Use another method or try again later.","socialInvalid":"This sign-in attempt is no longer valid. Return to log in and start again.","socialRejected":"The provider could not complete sign-in. Return to log in and try again."},"emailChange":{"checking":"Confirming your new email…","checkingBody":"We're checking the confirmation link. Please keep this page open.","success":{"title":"Your login email is updated","description":"From now on, log in with {email}. You've been signed out everywhere so the change takes effect."},"invalid":{"title":"This confirmation link isn't valid","description":"It may have been used already, or copied incompletely. Request a new change from Login & Security."},"expired":{"title":"This confirmation link has expired","description":"Confirmation links last 1 hour. Request the change again from Login & Security."},"registered":{"title":"That email is already in use","description":"Another account uses this address, so the change was not made. Your current login email is unchanged."},"failed":{"title":"We couldn't confirm the change","description":"Nothing was changed. Try the link again in a moment, or request a new one."},"toLogin":"Log in","toSecurity":"Back to Login & Security"},"pbEntry":{"checking":"Signing you in…","checkingBody":"We're checking your PledgeBox sign-in. Please keep this page open.","missingToken":{"title":"No sign-in ticket found","description":"Go back to PledgeBox and use the Rally link again."},"invalid":{"title":"This sign-in ticket isn't valid","description":"Its signature doesn't check out or it was altered. Go back to PledgeBox and try again."},"expired":{"title":"This sign-in ticket has expired","description":"Tickets are only valid for a minute. Go back to PledgeBox and use the Rally link again."},"replayed":{"title":"This sign-in ticket was already used","description":"Each ticket works once. This attempt was not admitted and has been recorded. Go back to PledgeBox and try again."},"blocked":{"title":"This account can't sign in","description":"PledgeBox has suspended this account. Write to {supportEmail} if you think that's a mistake."},"conflict":{"title":"We couldn't match your account","description":"This email is already linked to a different Rally account. Write to {supportEmail} and we'll sort it out."},"failed":{"title":"Sign-in didn't complete","description":"We couldn't finish checking the ticket. Try again, or log in with your email and password."},"toLogin":"Log in with email","toHome":"Go to Rally home","retry":"Try again"}},"termsPolicy":{"title":"Terms of Use and Sale","effectiveLabel":"Effective {date}.","effectiveLabelWithVersion":"Effective {date} · Version {version}.","intro":"These terms govern use of the Rally by PledgeBox website and purchases made through its PB-fulfilled Group Buys.","sections":{"whoWeAre":{"title":"1. Who we are and what these terms cover","body":"Rally brings products from independent makers to customers through scheduled group purchases (“Group Buys”). These terms govern use of this website and purchases from Thunderbird Technology Limited through the PB-fulfilled Group Buys identified on the site. “Rally”, “we”, “us” and “our” mean Thunderbird Technology Limited. “PledgeBox” in descriptions of Rally's selling and fulfillment service is a brand reference; the contracting seller for these purchases is Thunderbird Technology Limited.\n\nA Creator develops or supplies a product. For these Group Buys, your purchase is from us. We collect payment, arrange supply and delivery, and handle order support. You do not have to resolve a consumer claim directly with a Creator.\n\nYour order confirmation records the product, selected items, Batch, price, destination, shipping arrangements and applicable terms. Mandatory consumer rights prevail over conflicting wording anywhere on this website."},"accounts":{"title":"2. Accounts and use of the website","body":"You may browse public pages, select products and pay as a guest without registering an account. An account is required to use account features, such as saving Projects and adding orders to My Orders. Guest orders can be viewed through the order access link sent to the checkout email. Keep your contact and delivery information accurate and, if you use an account, protect your login credentials. Contact us if you suspect unauthorized access. You must have legal capacity to enter into the purchase; where required, a parent or guardian must make the purchase.\n\nDo not misuse the website, access another person's account, interfere with security, submit unlawful material, impersonate another person, or use automated activity that disrupts the service. We may take proportionate action to investigate or restrict misuse. Account restrictions do not extinguish existing order, refund or statutory obligations."},"projectsBatches":{"title":"3. Projects, Batches and product information","body":"A Project describes a product. A Batch is a scheduled sales and fulfillment cycle for that Project. A finished product design does not mean stock for the current Batch is ready for immediate dispatch. Read the product's specifications, compatibility, included items, limitations, current production stage and shipping information before ordering.\n\nThe Group Buy price shown for your selected item applies from the first purchase in the Batch; it is not a promise of a further discount if more people join. Saving a Project is not an order or a payment. We do not represent purchases as investments, securities, donations or rights to profits.\n\nSales end at the displayed deadline, or earlier if all available items in the Batch sell out. Each accepted order remains associated with the Batch purchased; a later Batch does not replace or amend that order."},"ordersPayment":{"title":"4. Orders and payment","body":"Select your destination and review the selected products, quantities, total payable, shipping charges, applicable taxes and delivery information before pressing the payment button. Orders are charged in US dollars and processed through Stripe. We do not store complete card numbers or security codes.\n\nWe accept your order when our system verifies successful payment and records a valid order. A payment authorization, pending payment or checkout attempt alone is not acceptance. We send an order confirmation separately; delivery of that email is not a condition of acceptance.\n\nIf a payment is collected but we cannot accept the order, we will refund the amount collected. A payment completed after the Batch deadline will not join that Batch and will be refunded in full. We keep payment and refund records so that pending, failed and completed transactions can be distinguished."},"changesBeforeClose":{"title":"5. Changes and cancellation before Batch Close","body":"Before the Batch closes, you may use My Orders to cancel all or part of your order or change items within the available selection. We show any additional payment or refund before you confirm a change. An unsuccessful additional purchase does not cancel your previously confirmed items.\n\nOnce a cancellation is accepted, the cancelled items will not be shipped. A refund still being processed does not reinstate the cancelled items; we remain responsible for completing it."},"afterClose":{"title":"6. After Batch Close, delays and changes","body":"After the Batch closes, ordinary self-service item changes and our voluntary pre-close cancellation facility end. This does not restrict any cancellation, withdrawal, refund or remedy available under applicable law, including the rights described in our Returns and Refunds Policy.\n\nWe may proceed with fulfillment or cancel the Batch. If we cancel it, we refund all amounts paid for its unfulfilled, cancelled orders, including product charges, shipping and prepaid taxes, less any amounts already refunded. You do not need to submit a separate claim for every item.\n\nWe distinguish estimated dispatch from estimated arrival and publish material schedule changes as an Update on the affected Batch rather than silently editing the original published estimate."},"shippingAddresses":{"title":"7. Shipping, addresses and import charges","body":"Available destinations, shipping costs and the current dispatch estimate appear before payment. We accept orders only for destinations for which we can provide the published delivery and prepaid-duty (DDP) arrangement. For accepted orders covered by that arrangement, the amount you pay is the product price plus the displayed shipping charge; import charges are not itemised separately and, absent a carrier error, should not be requested again on delivery. If a carrier requests such a payment, contact us so we can resolve it.\n\nCheck your shipping address carefully. We notify you before the address locks and, where the stated 48-hour address-confirmation window applies, remind you again with 24 hours remaining. Once locked, contact support; a correction depends on whether dispatch has already occurred.\n\nCreator-to-warehouse transport is not dispatch to you. Your tracking relates to the parcel sent to your destination. Contact us about loss, damage or a parcel marked delivered that you have not received."},"returnsFaults":{"title":"8. Returns, faults and statutory rights","body":"Except where required by applicable law, we do not offer change-of-mind returns after delivery. This does not change the pre-close order cancellation described above. Our Returns and Refunds policy forms part of these terms and explains eligible statutory withdrawal periods (including for EU, UK, Japan and South Korea deliveries), the defect-replacement service, and how a return is arranged.\n\nFor an item genuinely made to your individual specifications or clearly personalised for you, a statutory change-of-mind withdrawal exception may apply; we identify any such exception and the relevant customisation before you pay. Choosing standard colours, models or bundles does not by itself make an item personally customised."},"communityContent":{"title":"9. Community content and intellectual property","body":"You retain ownership of content you submit. You give us a non-exclusive licence to host, display, format and translate that content only as needed to operate the relevant community and support service, subject to your privacy rights.\n\nDo not post other people's private information, infringing material, deceptive endorsements, threats or unlawful content. We may moderate content and provide a way to challenge a moderation decision. Contact support for rights complaints, identifying the relevant content and your concern."},"privacyCommunications":{"title":"10. Privacy and communications","body":"Our Privacy Policy explains how personal information is handled. We send necessary account, order, delivery and support communications. Optional promotional communications and non-essential tracking are handled separately according to your choices. Agreeing to these terms is not consent to all marketing or cookies."},"responsibilityDisputes":{"title":"11. Responsibility and disputes","body":"We are responsible for our obligations as the seller under these terms and applicable law. Nothing here excludes liability that cannot lawfully be excluded, including applicable product-safety and consumer obligations.\n\nPlease contact support first so we can investigate a problem. This does not prevent you from contacting a regulator, using an available dispute-resolution procedure, or bringing a claim in a competent court."},"updatesContact":{"title":"12. Updates and contact","body":"We will publish the effective date of revised terms. A change does not retrospectively remove rights under an existing order. Contact us using the details at the top of this page."}},"englishOnlyNotice":"This is the English-language version of this document.","tableOfContents":"On this page","versionMismatch":"You are viewing version {requested}. The current version is {current}."},"privacyPolicy":{"title":"Privacy Policy","effectiveLabel":"Effective {date}.","effectiveLabelWithVersion":"Effective {date} · Version {version}.","intro":"This policy explains how we handle personal information when you browse Rally, use your PledgeBox account with Rally, purchase through a Group Buy, participate in the community, or contact us.","sections":{"informationWeCollect":{"title":"1. Information, sources and purposes","body":"$13"},"paymentsPostsSupport":{"title":"2. Payments, posts and private support","body":"Public posts, your chosen name, profile image and project badge can be seen by other people and search engines. Your login email is not your public display name. Keep order and payment details out of public discussions.\n\nSupport Cases are available to authorised participants only. A Creator assisting with a product defect or personalised order receives only the necessary evidence or production instructions, not your entire account history."},"recipients":{"title":"3. Recipients","body":"We disclose necessary information to providers supporting accounts, payment (Stripe), hosting, security, email delivery, fulfilment, shipping, customs, support and translation. Relevant Creators receive only the necessary production instructions or defect evidence for their own product.\n\nWe may disclose information to advisers or authorities where legally required, or in a business transfer subject to safeguards and required notice or consent."},"advertisingTracking":{"title":"4. Advertising and tracking choices","body":"We do not sell personal information, share it for cross-context behavioural advertising, or use it for targeted advertising across unrelated services. We do not upload customer lists to advertising platforms.\n\nOptional measurement is off unless you enable it in Cookie Settings. See our Cookie Policy. We honour a recognised Global Privacy Control signal, and treat Do Not Track, as a request to keep optional tracking off; neither signal disables storage necessary for a function you request."},"internationalProcessing":{"title":"5. International processing","body":"Our operator's contact address is in Hong Kong. Our team, providers and fulfilment partners may process information outside your home jurisdiction. Contact us for information about the countries and safeguards relevant to your information."},"retention":{"title":"6. Retention","body":"We retain the minimum records needed for each purpose, and a shorter mandatory legal limit takes priority over any figure below:\n\n• Account/profile and saved items — until account closure, then removed from active systems within 30 days (except information needed for an existing order).\n• Necessary accounting/tax transaction records — at least seven years from transaction completion, consistent with Hong Kong business-record requirements.\n• Support Case text and outcome — three years after final resolution, unless a longer record is required by an ongoing claim or law.\n• Support photos and video — normally deleted within 90 days after final resolution.\n• Public contributions — until removed by you or through a valid request.\n• Routine security/access logs — up to 90 days.\n• Consent and privacy-request records — three years after withdrawal or final handling."},"requestsRights":{"title":"7. Requests and rights","body":"Depending on applicable law, you may request access, a copy, correction, deletion, portability, restriction or an objection to processing. You may withdraw consent without affecting earlier lawful processing.\n\nAccount deletion and a copy of your personal data are handled by writing to us — email {supportEmail} with the subject “Privacy request” and describe what you need. No purchase or new account is required. We use proportionate verification and acknowledge requests promptly.\n\nYou may complain to your competent authority, including the Hong Kong Privacy Commissioner (pcpd.org.hk), the UK ICO (ico.org.uk), or your local data-protection authority."},"childrenSecurityDecisions":{"title":"8. Children, security and automated decisions","body":"Rally is intended for adults and does not knowingly solicit children's personal information for accounts or marketing. A parent or guardian must handle a purchase where legal capacity requires it.\n\nWe limit access, apply appropriate security measures and investigate incidents. No system can guarantee absolute security. Automated payment or fraud checks may flag or decline a transaction; contact us to request human review of a decision that affects your order."},"changes":{"title":"9. Changes","body":"Each published version identifies its effective date. We notify you of material changes as required and obtain new consent where necessary."}},"englishOnlyNotice":"This is the English-language version of this document.","tableOfContents":"On this page","versionMismatch":"You are viewing version {requested}. The current version is {current}."},"returnsPolicy":{"title":"Returns and Refunds","effectiveLabel":"Effective {date}.","effectiveLabelWithVersion":"Effective {date} · Version {version}.","intro":"This page explains when an order can be changed or cancelled, your statutory cancellation and defect rights, and how a return is arranged. It applies before you pay as well as after.","returnDestinationNote":"Return destination: we provide the appropriate return address and shipping instructions for each case, based on the product and your location. Contact us through your order's Support Case or the support email above for these details — we do not publish one fixed return address, because the correct one depends on the product and case. A statutory withdrawal notice does not require our prior approval or a return address in advance.","sections":{"commercialPolicy":{"title":"1. Our commercial after-sales policy","body":"Except where applicable law provides otherwise, Rally does not offer change-of-mind returns after delivery. For a product defect that prevents normal use and is not caused by customer misuse or customer-caused damage, we offer the additional replacement service described below after reviewing your Case evidence. Your statutory rights remain separate, as explained in the regional section below."},"beforeClose":{"title":"2. Before your Batch closes","body":"You can cancel all or part of an order, or reduce quantities, in My Orders before the displayed sales deadline (subject to an earlier valid Close if all items sell out). We show the amount to be refunded before you confirm. Once accepted, a cancellation stops fulfilment of those items even if the refund is still being processed."},"afterClose":{"title":"3. After Close","body":"Our voluntary self-service pre-close cancellation facility ends. Applicable statutory rights continue — contact us or use the routes described below if your request is covered by those rights. We do not reject a statutory request solely because the Batch has closed or the additional service's seven-day window has expired."},"batchCancelled":{"title":"4. When Rally cancels a Batch","body":"We start the refund process for each affected, unfulfilled order without requiring an individual claim per item. The refund covers the remaining amount paid for the cancelled order, including product charges, shipping and prepaid taxes. “Refund started” and “refund completed” are different, separately tracked statuses — My Orders shows the current one."},"statutoryRightsByRegion":{"title":"5. Statutory cancellation and withdrawal rights by region","body":"$14"},"batchMadeVsCustomised":{"title":"6. Batch-made and individually customised items","body":"Rally offers both products made in batches to a Creator's design, and products made to a buyer's individual requirements. Batch production and standard choices of colour, model or bundle do not by themselves remove applicable statutory withdrawal rights — we do not describe an ordinary Group Buy item as “personalised” just because production follows orders.\n\nFor an item made to your individual specifications, or clearly personalised for you, a statutory withdrawal exception may apply. Where it does, the product selection and checkout identify the item, the customisation and the exception before you pay. A personally customised item in your order does not change the rights applying to other, non-customised items in the same order."},"faultyOrMisdescribed":{"title":"7. Faulty or misdescribed goods","body":"Contact us if goods are faulty, unsafe or do not match the contract. Statutory remedies may include free repair or replacement and, where the relevant conditions are met, a price reduction or refund. Our commercial service below does not replace these rights."},"defectReplacementService":{"title":"8. Rally's additional manufacturing-defect replacement service","body":"Report a product defect that prevents normal use through the order's Support Case within seven calendar days of the recorded delivery, with photos or video showing the problem and a description of what happens during normal use. We review the evidence to confirm a product defect not caused by customer misuse or customer-caused damage.\n\nOnce verified and approved, we send a new replacement at no additional product, shipping or import-tax cost. You keep the original product — returning it is not a condition of this additional service. If a replacement cannot be supplied, we determine and provide the applicable refund or other legally required remedy.\n\nThe seven-day window is for starting a claim under this additional service; it is not a deadline for a statutory defect claim and does not shorten any mandatory remedy. Missing-parcel claims and your statutory rights follow their own rules, not this window."},"returnArrangements":{"title":"9. Return arrangements","body":"Return destinations are arranged case by case through your order's Support Case. We provide the receiving address and instructions promptly once a return is agreed, based on the product and your location. This process does not delay your right to notify us of a statutory withdrawal, and you do not have to prove a defect to give that notice."},"returnShippingCosts":{"title":"10. Return shipping costs","body":"If you exercise a statutory right to cancel because you changed your mind, you pay the direct cost of sending the goods back. This does not apply where we must bear return costs for faulty, incorrect or non-conforming goods, or where we agree to pay them. Our approved additional defect-replacement service remains free, including replacement shipping and applicable import taxes."},"refundMethodTiming":{"title":"11. Refund method and timing","body":"Refunds go to the original payment method unless you agree to another lawful method with no extra charge to you. We meet the applicable legal deadline for starting the refund; your provider's or bank's posting time is separate and shown as the current status in My Orders."}},"englishOnlyNotice":"This is the English-language version of this document.","tableOfContents":"On this page","versionMismatch":"You are viewing version {requested}. The current version is {current}."},"paymentMethods":{"add":"Add payment method","title":"Payment methods","description":"Saved methods can be reused at checkout. Saving one does not authorize or charge it.","loading":"Loading saved payment methods","list":"Saved payment methods","empty":"No saved payment methods","emptyDescription":"Add a payment method to reuse at checkout. Rally won’t charge it today.","loadError":"We couldn’t load the secure payment form. Nothing has been saved. Try again.","removeError":"We couldn’t remove this saved payment method. It is still available. Try again.","method":"Payment method","secureDescription":"Stripe securely collects payment details in this form. Rally does not receive card details.","save":"Save payment method","verifyError":"We couldn’t verify this payment method. Nothing has been saved. Try again.","pending":"We’re still verifying this payment method. Nothing has been saved yet. Try again shortly.","load":"Load secure payment form","cancel":"Cancel","savedMethod":"Saved payment method","saved":"Saved","remove":"Remove","removeTitle":"Remove this saved payment method?","removeDescription":"Rally will no longer offer this method at checkout. This doesn’t change past orders or records.","keep":"Keep payment method","confirmRemove":"Confirm removal","removeMethod":"Remove payment method","expires":"Expires {month}/{year}","rowLabel":"Saved payment method {index} of {total}: {label}","removeLabel":"Remove payment method {index}","endingIn":"{brand} ending in {lastFour}","unavailable":"Secure payment form unavailable","retry":"Try again","saveJoin":"Save payment method and join","localTitle":"Local test payment method","localDescription":"A simulated Visa ending in 4242 will be saved through Rally's signed provider-event flow. No external Stripe call or charge will be made.","attention":"Payment method setup needs attention","localProcessing":"We're processing the signed local provider event.","localNote":"Local test mode only. No charge will be made today.","secureTitle":"Secure payment method","saveError":"We couldn’t save this payment method. Nothing has been charged. Try again.","requiresAction":"Complete the verification step in the secure Stripe window to save your payment method.","processing":"We’re finishing the payment-method setup. Keep this page open.","noCharge":"No charge will be made today."},"notificationPolicy":{"loading":"Loading notification preferences","title":"Notification policy","description":"These notices keep you informed about your orders and payment-method setup. They aren’t marketing.","heading":"Email and in-app notifications for your orders","reason":"Transaction notices are enabled by default.","required":"Required order and payment-method setup notices cannot be switched off or delayed.","badge":"Always on","why":"Why am I seeing this? These are transaction notices about your orders and payment-method setup."},"accountPrivacy":{"title":"Privacy","description":"Contact support to request account deletion or a copy of your personal data.","retention":"Order, consent, financial, and audit records are retained where required by law and policy.","contact":"Contact support"},"guestCheckout":{"title":"Checkout as a guest","description":"Enter an email for order updates. No registration or password is needed.","email":"Contact email","continue":"Continue to delivery","login":"Already have an account? Sign in","error":"Could not save the contact email. Please try again."},"guestOrder":{"receipt":{"productMinor":"Products","shippingMinor":"Shipping","taxMinor":"Tax","totalMinor":"Total"},"loading":"Loading your order…","title":"Order {number}","email":"Order updates will be sent to {email}.","unavailable":"Order access unavailable","accessHelp":"Open the link in your order email, or contact support.","optionalTitle":"Optional: manage this order with an account","optionalDescription":"You can track this order without an account. Sign in or create an account to add it to My Orders. We may ask you to confirm through the checkout email.","register":"Create an account and link this order","login":"Sign in and link this order","claim":"Link this order to my account","claimError":"We could not link this order. Sign in again or reopen your order email, then try again.","support":"Contact support about this order","joinDiscussion":"Join the project discussion","confirmTitle":"Link this order to your account","confirmFailed":"This confirmation link cannot be used. It may have expired, been used, or belong to another account. Reopen your order email to request another confirmation.","confirmRetry":"We could not confirm the result. Your confirmation is saved in this tab. Retry linking this order.","confirmRetryAction":"Retry linking order","retryAccess":"Retry viewing order","confirmSignIn":"Sign in to the account that requested this confirmation. Then reopen this link from your email to finish linking the order.","recover":"Get a new order access link","linking":"Linking this order…","linkAccount":"Link this order to {email}.","resendConfirmation":"Send confirmation email again","confirmationSent":"Check {email} for a confirmation link. Open it while signed in to this account. The order is not linked yet.","confirmationSendFailed":"We could not send the confirmation email. Try again. Your order has not been linked.","paymentsTitle":"Payment history","noPayments":"No payment records are available for this order.","fulfillmentTitle":"Fulfillment and tracking","refundsTitle":"Refunds","refundsDescription":"Each refund shows its own current status. A pending or failed refund does not restore cancelled items.","noRefunds":"No refund records for this order.","orderState":{"active":"Active order","cancelled":"Cancelled order"},"shippingStatus":{"not_shipped":"Not shipped","partially_shipped":"Partially shipped","shipped":"Shipped","delivered":"Delivered","exception":"Delivery needs attention"}},"productDemo":{"title":"Product demo","watch":"Watch product demo","empty":"No product demos are available yet.","error":"This video could not load. Please try again later.","videoNumber":"Video {number}","count":"{count, plural, one {# video} other {# videos}}","playlist":"Product demo videos","openExternal":"Watch on {provider}","openSource":"Open video source"},"guestOrderRecovery":{"title":"Find your guest order","description":"Enter the order number and the email used at checkout. You do not need to create an account.","orderNumber":"Order number","email":"Checkout email","send":"Send a new access link","sending":"Requesting a link…","sent":"If these details match a guest order, a fresh access link will be sent to its checkout email. Check your inbox and spam folder.","failed":"We could not request an access link. Please try again.","support":"Contact support if you cannot access the checkout email"},"secretReward":{"loading":"Loading Secret Reward","loadError":"This reward is unavailable or the link is no longer valid.","retry":"Try again","purchaseError":"Unable to start checkout. Check availability and try again.","fulfilment":"Ships with {batch}. Estimated shipping date: {month}.","remaining":"{quantity} remaining","quantity":"Quantity","opening":"Opening checkout…","buy":"Buy Secret Reward","blocked":{"reward_unavailable":"This reward is not currently on sale.","no_active_batch":"There is no batch on sale right now. 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1st Batch